A laboratory audit requires the right legal and clinical question.

A laboratory may face separate problems involving medical necessity, ordering documentation, CLIA compliance, licensure, reimbursement or vendor contracts.

  • Identify the contractor or agency, the test category and the specific notice or contract issue.
  • Determine whether the concern is a claim-level record, a coverage requirement, an enrollment issue or a broader investigation.
  • After conflict screening, BOLO can discuss an appropriately scoped review and secure intake for supporting records. Fees and funding are agreed before legal work.

Do not send test results or protected health information through the initial inquiry form.

Laboratory Legal Issues Often Cross Several Systems

A molecular or diagnostic laboratory matter may involve a coverage determination, a claim-specific medical-necessity issue, payer contract terms, CLIA matters and state licensure. Each requires a separate factual and legal inquiry.

  • Identify the payer or contractor and the notice, lab test(s), billing codes and relevant dates.
  • Preserve the coverage guidance and contemporaneous ordering, requisition, test and clinical documentation securely.
  • Separate the laboratory’s license and contractual issues from claim payment or overpayment questions.

Related guidance: UPIC audit defense  ·  Medicare overpayments and extrapolation  ·  Healthcare contracts and vendor issues

Please do not send confidential, privileged or patient-specific information through an initial public inquiry. Engagement requires conflicts and scope review.

Laboratory audit: connect the test order to the claim

A laboratory denial should be classified by the actual reason cited, including ordering, coverage, medical necessity, coding or specimen documentation. The laboratory and ordering clinician may hold different parts of the evidence needed to respond.